Yes, you can place an order over the phone with At Home Fitness. Our fitness consultants can accept any form of payment over the phone and within minutes you will have an invoice emailed to your inbox. Our computer system does not record complete credit card information for your security. All information received over the phone is entered directly into our POS system and again, protected for your security. Call our main line at 888-940-1022 as we would be happy to assist you.

At Home Fitness has a significant advantage over many retailers across the U.S; we not only have the ability to offer products online through our Online Superstore but we also own and operate several local Arizona retail stores. This gives us significant buying power as we can afford to offer many products at lower prices compared to “online only” companies or companies that do not “sell” via their website. We run our operations very “lean” and do not waste money on unnecessary advertising and large salaries for employees who sit behind a desk. Both owners of At Home Fitness work in the stores and wear many different hats. This ultimately saves us money and allows us to operate with a much lower overhead.

If you live outside the continental United States please call or email us for a custom freight quote. You may be surprised how affordable shipping can be, especially to Hawaii and Alaska. You can email us at: Support@athomefitness.com or call at 888-940-1022

If you should have any questions, we encourage you to call us at 888-940-1022 or (602) 910-5006. You can also email us directly at: Support@athomefitness.com. We are available 7 days a week. We can answer any question you may have and even help you with in home delivery/ setup and service.

After you place an order with At Home Fitness, you will instantly receive an email confirmation with your invoice. Once your order ships, we will email you a shipping confirmation with tracking information. Once your order arrives at your local freight terminal, they will then call you to make a delivery appointment. They will usually give you a two hour time window on the day of your choice. The delivery company will never show up without an appointment, they will always set an appointment with you first. Click here for more shipping information: Terms & Conditions

You can also call us at: 888-940-1022 or email us: Support@athomefitness.com

Your shipping time frame is dependent upon the product you have ordered. If it is in stock at our Arizona warehouse, we can ship it out within 2-3 business days. If it is not an item we have in stock, we will notify you ASAP and let you know the shipping time frame. Once an item is shipped, our freight companies can have it to the West Coast in about 2 business days, the Midwest in about 4 business days and the East Coast in about 5-7 days. We will always send you a tracking number so that you can follow your order in real time. If you should have questions regarding shipping, feel free to contact our shipping manager at: Heath@athomefitness.com or by phone: 602-471-1116. You can also call us directly, 7 days a week at 888-940-1022.

Before you sign for your order, please inspect your shipment carefully. If you notice damage to the box or contents you should refuse the items and the designated freight company will send the products back to us. Also, if you notice any kind of damage to the box, or missing/short items please ask the driver to note it on the freight bill. Remember, once you sign for your order, Title of Goods passes to you, the purchaser.

Once you sign for your order, even if the product inside the box seems ok, it is still better to report any damage. This way, if there is “concealed damage” which you discover after your order has been opened; it will be easier to make a freight claim. Now don’t worry, even if the box seems ok, but you find there is an issue with the product you will still be covered for it. If you do discover that there is concealed damage to your order, call our customer service department (888-940-1022) within two (2) business days of receipt of merchandise and we will work together to rectify the situation. At Home Fitness will always use the best and most reliable common freight carriers available to us and we go to great lengths to protect your merchandise.

In the event that you receive your order and it is considered defective/damaged freight and you would like a refund, contact our customer service department and we will work together to issue you a refund. To qualify for the refund of your order, do not accept your order, and refuse the damaged goods and the shipper will send the damaged goods back to us. At Home Fitness will resolve this with the freight company. We will then re-ship your order to you with no additional charges. It is very likely that we can just simply mail you a new part to resolve the problem. We will work together with you to find an acceptable resolution.

If you should have any questions, we encourage you to call us at 888-940-1022 or (602) 910-5006. You can also email us directly at: Support@athomefitness.com. We are available 7 days a week, 12 hours a day. We can answer any question you may have and even help you with in home delivery/ setup and service.

This is one of the easiest parts of our job. Every single item we sell, both online and through our local Arizona retail stores come with a full manufacturer warranty. Simply put, your product has a full warranty. If you should need service, you can do one of two things. You can call the manufacture and they will provide you with the name of the authorized service provider in your area or, you can call us and we will make all necessary arrangements for you. It is that easy. If you would like to contact us regarding service, please call 888-940-1022 or by email; support@athomefitness.com. Every item we sell has at least a 1 year in home labor warranty and at least a 2-5 year parts warranty. If you should have a service issue within the first year, you will pay nothing. The local service technician will come out to your house and fix the problem at no cost to you.

While most manufactures suggest having an “authorized” technician assemble your equipment for you, in most cases it will not affect the warranty if you do it yourself. If you feel as though you are qualified to perform the assembly and you can also be safe while doing it, most of the products we sell can be assembled without too much trouble. Based on the fact that we only sell good quality products, usually the owner’s manuals are well written and easy to understand. If you are unsure about your assembly ability, please call us and we can describe the actual assembly process on the items of interest and help determine if this is something you would be able to do on your own. You can reach us at: 888-940-1022, 7 days a week.

If you should have any questions, we encourage you to call us at 888-940-1022 or (602) 910-5006. You can also email us directly at: Support@athomefitness.com. We are available 7 days a week. We can answer any question you may have and even help you with in home delivery/ setup and service.

For every type of exercise equipment there will be a specific way to maintain it and keep it running smoothly. Most of the time, this is a very easy thing to do and requires only a few minutes ever couple of months. Even though there is very little effort needed to maintain your machine, spending a few minutes every other month can make the difference between a machine that lasts you 15 years and a machine that is breaking down after only a few years. We are available to help answer these types of questions: how do I lubricate my treadmill? Do I need a mat under my elliptical? Is there maintenance on my new bicycle? We are here to answer these questions for you. Simply email us at: Support@athomefitness.com or call us at: 888-940-1022.